Contact Centers Solutions

Contact Centers Solutions

“To become a customer-focused, process-centered practice that designs and delivers innovative solutions in the field of Unified Communication without compromising on quality. We shall consistently outperform ourselves as well as our peers by expecting and delivering perfection and provide a dynamic and challenging environment for our employees.”

Conventional wisdom points towards emergence of IP (Internet Protocol) as the platform on which the future of enterprise communications shall reside. GeriSolutions strongly shares the vision with Cisco that the Network is the Platform and provides professional services around the Cisco UC (Unified Communication) suite of products. GeriSolutions goes one step further and believes that not only is ‘Network convergence’ one of the proponents of Unified Communication, but ‘Service convergence’ is the most dominant driver behind this. GeriSolutions-Cisco solution provides a holistic view of network / service / application convergence which in turn enables integration of application services.

GeriSolutions has embarked on providing end-to-end solution which includes implementation of IPT / UCCE as a prelude to application development thereon.

GeriSolutions has the domain expertise in voice applications, the process maturity and the people capability to complement the Cisco channels in significantly growing the Contact Center business. The reach of GeriSolutions adds another dimension to the scale and scope of such engagements in the Cisco eco-system.